Microsoft Dynamics CRM Training | New Horizons

Microsoft Certified: Dynamics 365 Fundamentals

Prove that you understand Microsoft Dynamics 365; artificial intelligence; mixed reality; the Power Platform; cloud concepts; cloud security; Dynamics 365 security; Common Data Service; Dynamics 365 reporting; Dynamics 365 integrations; and cloud deployment.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-901 : Microsoft Dynamics 365 Fundamentals 

 

Step 3

Earn This Certification

Dynamics 365 Fundamentals

Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate

Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics. There are two exams necessary to obtain this certification.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-200 : Dynamics 365 Customer Engagement Core

MB-210 : Dynamics 365 for Sales

Step 3

Earn This Certification

Dynamics 365 Sales Functional Consultant Associate

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Microsoft Dynamics 365 Marketing Functional Consultants certification demonstrates expertise with implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-200 : Dynamics 365 Customer Engagement Core

MB-220 : Dynamics 365 for Marketing

Step 3

Earn This Certification

Dynamics 365 Marketing Functional Consultant Associate

Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate

Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs. There are two exams necessary to obtain this certification.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-200 : Dynamics 365 Customer Engagement Core

MB-230 : Dynamics 365 for Customer Service

Step 3

Earn This Certification

Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Microsoft Dynamics 365 Field Service Functional Consultants certification demonstrates expertise with configuring the Field Service application, implementing solutions that manage the field service lifecycle, and deploying the Connected Field Service solution.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-200 : Dynamics 365 Customer Engagement Core

MB-240 : Dynamics 365 for Field Service

Step 3

Earn This Certification

Dynamics 365 Field Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

The Dynamics 365 Finance Functional Consultants certificate demonstrates expertise in unifying global financials and operations; automating tasks and workflows; and streamlining customer ordering, selling, invoicing, and reporting.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-300 : Dynamics 365 Unfied Operations Core

MB-310 : Dynamics 365 for Finance and Operations, Financials

Step 3

Earn This Certification

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate

The Dynamics 365 Supply Chain Management, Manufacturing Functional Consultants certificate demonstrates expertise with integrating digital and physical systems and improving visibility and manufacturing efficiency.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-300 : Dynamics 365 Unfied Operations Core

MB-320 : Dynamics 365 for Finance and Operations, Manufacturing

Step 3

Earn This Certification

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

The Dynamics 365 Supply Chain Management Functional Consultants certificate demonstrates expertise with streamlining cost accounting, inventory management, master planning, and warehouse management.

!Prerequisites
 
  • None
 

Step 2

Take These Exams

MB-300 : Dynamics 365 Unfied Operations Core

MB-330 : Dynamics 365 Supply Chain Management

Step 3

Earn This Certification

Dynamics 365 Supply Chain Management Functional Consultant Associate

Microsoft Dynamics 365 Training and Certification

Microsoft Dynamics is a Customer Relationship Management (CRM) system. Dynamics helps streamline processes in sales, marketing, service, and other areas of an organization, by allowing them to access a wealth of customer information from one system.

Aggregated data allows organizations to develop, retain, and improve customer relationships by optimizing the storage and accessibility of customer information. Companies use this information to track ROI, increase sales and marketing efforts, track customer tickets, and more.

Dynamics 365 provides a customizable solution designed to suit the needs of any organization. Learn more about the power of Dynamics and how this CRM can help transform customer management at your organization—enroll in a New Horizons Dynamics course today.

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