Certified Agile Service Manager (DevOps Institute)

Certified Agile Service Manager (DevOps Institute)

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. This course may earn a Credly Badge.

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Learning Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects


    Course Details

    Course Outline

    1 - Why Agile Service Management?
  • Challenges Today
  • What is IT Service Management?
  • What is Agile?
  • Agile Manifesto and Principles
  • What Does It Take To Be Agile?
  • 2 - Agile Service Management
  • What is Agile Service Management?
  • Agile Service Management Goals, Objectives and Benefits
  • Two Aspects: Agile Process Engineering & Agile Process Improvement
  • 3 - Leveraging Related Guidance
  • DevOps
  • ITIL
  • Site Reliability Engineering
  • Lean
  • Scrum
  • 4 - Agile Service Management Roles
  • Relationship to Scrum roles
  • Agile Practice Owner
  • Agile Service Management Team
  • Agile Service Manager
  • 5 - Agile Process Engineering
  • Agile Processes
  • How Processes Deliver Value
  • Waterfall vs Agile Process Engineering
  • Relationship to Scrum Events & Artifacts
  • Minimum Viable Process
  • Microprocess Architectures
  • Service Management Architecture
  • 6 - Agile Service Management Artifacts
  • Practice Backlog
  • Spring Backlog
  • Increment
  • 7 - Agile Service Management Events
  • Planning
  • The Sprint
  • Sprint Planning
  • Process Standups
  • Sprint Review
  • Sprint Retrospective
  • 8 - Agile Process Improvement
  • Why Process Improvement is Important
  • Process Improvement Goals
  • Process Improvement Reviews
  • Sustaining Improvements
  • Automation
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The target audience for the CASM course is

    Anyone interested in learning about Agile and Scrum from a products and process perspective

    Process owners and process designers

    Developers who are interested in helping make processes more agile

    Managers who are looking to bridge multiple practices into a DevOps environment

    Employees and managers responsible for designing, re-engineering or improving process

    Consultants guiding their clients through process improvement and DevOps initiatives

    Internal and external suppliers Process stakeholders

    Other Prerequisites

    Familiarity with IT service management processes and ITIL is recommended

    Certified Agile Service Manager (DevOps Institute)

    Course Length : 2 Days

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